Customer Service Representative
One Click Technology Group, a Twinsburg, OH-based, leading provider of enterprise software solutions, is currently seeking a positive, motivated customer service representative to be part of our top-notch team. You will provide advanced support for clients as well as maintain internal infrastructure and serve as the main point of contact for escalation of customer tickets.
If you are an individual with the drive to succeed in a new-age IT world, this is your chance to join a passionate group of IT professionals, with the common goal of bringing unsurpassed technology services and solutions to businesses.
Deliver only exceptional quality, and improve!
A sample of duties will include:
- Support services for Microsoft-related technologies: Windows Servers and Workstations Operating Systems, Microsoft 365, SharePoint, etc.
- Serve as advanced technical services and support at the network level: WAN and LAN connectivity, routers, servers, firewalls, security, and remote access
- Manage and deliver project work such as Office 365 migrations, network build-out, on-premise installations, upgrades, and implementations
- Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center
- Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released
- Monitor and respond to alerts generated from remote management and monitoring system
- Communicate with clients about incident progress, impending changes, or agreed outages